Frequently Asked Questions
We answer the most common questions about the Droos platform
Subscription
How do I start using the platform?
Create an account with "Start free" and begin browsing the available content. Subscription and full-access details are shown on the platform.
Is there a trial period?
A trial may be available to new accounts, subject to availability and eligibility. What's available to you is shown on the platform at signup.
How do I get full access to the content?
Full access requires a subscription. Subscription options and current pricing are shown on the platform.
How do I check my subscription status?
Your account page clearly shows your subscription status and its dates at any time.
What happens when my subscription or trial ends?
Your account returns to the free access level, and you can subscribe at any time to restore full access.
Account
How do I create an account?
From the "Start free" button, enter your email and create a password, or sign in through a supported provider.
I forgot my password — what do I do?
On the sign-in page choose "Forgot password" and follow the steps sent to your email.
How do I change my class or interface language?
From your account page you can change your class and interface language at any time.
Can I use my account on more than one device?
Yes — your account is tied to your email, and you can sign in from any device: phone, tablet, or computer.
How do I delete my account?
Contact the support team by email or WhatsApp and we will delete your account and its data.
Content
What does the platform cover?
The platform provides K–12 educational content through video lessons and supporting materials.
Which subjects and classes are available?
Each class page shows what's available for it, and content is continuously growing.
What language are the lessons in?
The lesson language varies by subject and curriculum, while the platform interface is available in both Arabic and English.
Who teaches the lessons?
Experienced teachers — you can learn about each one on their page.
Is new content added?
Yes — new lessons and materials are added continuously.
Technical support
A video won't play — what should I do?
Try refreshing the page and checking your internet connection, and try another browser if you can. If the problem continues, contact support and we'll help.
Which devices and browsers are supported?
The platform works on phones, tablets, and computers through any modern browser (such as Chrome, Safari, or Firefox).
Do I need an app?
No — the platform runs directly in your browser with nothing to download.
What internet speed do I need?
A stable internet connection is enough to watch lessons; the better the connection, the higher the video quality.
I can't sign in — what should I do?
Double-check your email and password, and try "Forgot password" if needed. If that doesn't solve it, contact support.
Contact
How do I contact the support team?
By email at support@droos.study or on WhatsApp at +971 58 582 0579.
What are the support hours?
Support is available around the clock, and we aim to respond to your messages as quickly as possible.
Didn't find your answer?
Support is available around the clock by email and WhatsApp, and we aim to respond as quickly as possible.